How to Correct or Dispute Information on a CRJMC

If something on your certificate looks wrong, the first step is to contact whoever issued the check and explain what you believe is incorrect. Do not alter or discard the certificate you received — keep the original exactly as it arrived, since it is the reference point for any review.

Describe the specific field you are questioning and what you expected instead. The clearer your explanation, the easier it is for the issuer to check whether the entry came from a matching step, a data-entry step, or the source records.

Not every problem on a certificate reflects your actual criminal record. Some issues are about the certificate or how information is displayed — a misspelled name, a wrong date of birth, or a match to someone with similar details. Others concern the underlying record held in police and RCMP systems.

If the concern is with the record itself rather than the certificate, that is generally addressed through official channels. The RCMP manages criminal records, and questions about accuracy, updates, or removal typically involve the RCMP's own processes rather than a check provider.

You also have privacy rights that let you request access to personal information held about you and ask for corrections where information is inaccurate. These access-and-correction routes are set out by the federal privacy authority and can be used alongside the RCMP's record-management process.

Whatever route applies, document your steps as you go. Save copies of the original certificate, note the dates you made contact, and keep any responses you receive. A tidy record makes follow-up simpler if a review takes more than one exchange.