Privacy Policy

Defend-it Legal Services Professional Corporation, operating as CRJMC.solutions ("we," "us," or "our"), is committed to protecting the privacy and personal information of individuals who use our Criminal Record & Judicial Matters Check (CRJMC) service.

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information. It is not a certification of compliance with PIPEDA or any other privacy law.

By using our website at crjmc.solutions or submitting a CRJMC application, you consent to the collection, use, and disclosure of your personal information as described in this policy.

Defend-it Legal Services Professional Corporation carries on business as CRJMC.solutions. We offer an online application path for Criminal Record & Judicial Matters Checks. The organization receiving a result determines the check type, issuer, format, recency, and acceptance it requires.

Our CRJMC service is powered by LawCheck (lawcheck.ca), which acts as our technology and processing partner for the submission and retrieval of criminal record check results.

To process a Criminal Record & Judicial Matters Check, we collect the following categories of personal information:

• Identity Information: Information requested in the application, which may include your legal name, date of birth, and current residential address.
• Government-Issued Identification: Details from government-issued photo identification where requested for identity verification.
• Contact Information: Email address and phone number, used to deliver your completed CRJMC and communicate about your application.
• Consent & Authorization: Consent and authorization information requested as part of the application.
• Payment Information: Payment information handled through the applicable payment process.
• Technical Information: IP address, browser type, and device information collected automatically when you visit our website, used for security and analytics purposes.

We collect personal information only for the following identified purposes:

• To verify identity and process your CRJMC application through the applicable processing pathway.
• To deliver your completed Criminal Record & Judicial Matters Check digitally to your email address.
• To process payment for our service.
• To communicate with you regarding your application status, corrections, or follow-up inquiries.
• To meet applicable legal and professional obligations.
• To maintain the functionality of our website.

We will not use your personal information for any purpose other than those identified above without first obtaining your additional consent, unless required by law.

We may share your personal information with the following parties, strictly for the purposes described in this policy:

We do not sell, rent, or trade your personal information to third parties for marketing or any commercial purposes.

Consent information is collected as part of the application and through acceptance of this Privacy Policy. Some technical data may be collected for website functionality.

You may contact us at privacy@defendit.ca with questions about consent or personal-information handling.

We retain personal information only for as long as necessary to fulfill the identified purposes and to comply with applicable legal and professional obligations.

Application records, including identity documents and consent forms, are generally retained for a period of seven (7) years following completion of the service, in accordance with professional record-keeping requirements. Payment records are retained as required by applicable financial regulations.

Personal information that is no longer required is securely destroyed or anonymized.

We implement organizational, technical, and physical safeguards appropriate to the sensitivity of your personal information, including:

• Safeguards appropriate to the sensitivity of personal information.
• Access practices intended to limit personal-information handling to operational needs.
• Review of service-provider practices relevant to application processing.

While we take every reasonable precaution, no transmission over the internet or electronic storage is 100% secure. We encourage you to report any security concerns to privacy@defendit.ca.

You may contact our Privacy Officer to request access to personal information we hold about you or correction of inaccuracies. To make a request, please contact our Privacy Officer in writing at:

We will respond to access requests within 30 days of receipt, or advise you if additional time is required. We may require proof of identity before providing access.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect aggregated, non-identifiable analytics data (such as page views and referral sources). These technologies do not collect personal information that could identify you individually.

You may disable cookies through your browser settings; however, some features of our website may not function as intended if cookies are disabled.

Our website contains links to third-party websites, including LawCheck (lawcheck.ca) and Defend-it Legal Services (defendit.ca). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

If you have a concern or complaint about how we have handled your personal information, please contact our Privacy Officer first. We are committed to resolving privacy concerns promptly and fairly.

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.